Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Is it y our amazon / kindle you need to reset the password *****?
Or, is it your home network wifi password ***** you dont know?
Also, to get started I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Please read my reply, and then reply in depth. Giving one "no" to the questions I asked doesnt help me to help you.
Do you have a computer that is currently connect to your home wifi network?
I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
If your mac is connected wirelessly, then we can go into your mac and look at the password ***** is using for your wireless network currently.
Go to Applications > Utilities and open the Keychain Access app. On the left side field, click "System," and in the left field "Category" click "Passwords". From here, if you check the column on the right where it says name. You should see your wifi network name listed. click the "Show password" box to show the network password. You may have to enter your Mac's Username/Password ***** view each Network Password.
Once you have shown the wifi / network password.. You can then use that password ***** your Kindle. Let me know if you get stuck or have any further questions.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again, I never heard back from you after you viewed my reply. Did you still need help with this issue?
Please respond when you can so we can either work through this issue or mark it as resolved, thank you.