Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model of the computer?
does it have a model number?
I believe you must be having the HumanWare Prodigi Duo which is a video magnifier, is that correct?
Unplug the power cable from the Prodigi after that press and hold down the power button on the Prodigi for 45 seconds, make sure the power cable is unplugged while you perform the step.
Release the power button after 45 seconds and connect the power cable and power it back on.
Let me know how it goes.;
Hi there Allan
Did you still need assistance on this?
ok no problem Allan