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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 30207
Experience:  Over 15 year experience in Email Systems and Programs
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Our machine will not go past prodigy!

Customer Question

our machine will not go past prodigy!
Submitted: 2 months ago.
Category: Email
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the computer?

Customer: replied 2 months ago.
its not a computer it is humanware and it will not go past Prodigi!
Customer: replied 2 months ago.
the machine is for visualy impaired people !
Expert:  michelleclive replied 2 months ago.

does it have a model number?

Customer: replied 2 months ago.
I'm sorry I can't find a model number so I will have to contact Humanware tomorrow and see what they say!
Expert:  michelleclive replied 2 months ago.

I believe you must be having the HumanWare Prodigi Duo which is a video magnifier, is that correct?

Customer: replied 2 months ago.
That is correct!
How can you help?
Expert:  michelleclive replied 2 months ago.

Unplug the power cable from the Prodigi after that press and hold down the power button on the Prodigi for 45 seconds, make sure the power cable is unplugged while you perform the step.

Release the power button after 45 seconds and connect the power cable and power it back on.

Let me know how it goes.;

Customer: replied 2 months ago.
Still the same! lets not waste any more time, I will ring Humanware tomorrow!
thank's for trying, Allan.
Expert:  Richard replied 2 months ago.

Hi there Allan

Did you still need assistance on this?

Customer: replied 2 months ago.
No thank you I have sent the tablet to humanware for repair Allan.
Expert:  Richard replied 2 months ago.

ok no problem Allan

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