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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8947
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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GET FACEBOOK SITE. PAGE COMES UP AND WITHIN 2 SECONDS IT

Customer Question

GET FACEBOOK SITE. PAGE COMES UP AND WITHIN 2 SECONDS IT GOES BLANK. SCREEN SAYS ERROR CODE; EXCEPTION_ACCESS_VIOLATION CAN YOU CALL ME PLEASE? (###) ###-#### THANK YOU.
JA: When did you last use the account?
Customer: DAY BEFORE YESTERDAY.
JA: What troubleshooting have you tried?
Customer: I'M 82 AND NOT THAT COMPUTER SAVVY. I'D APPRECIATE GUIDANCE AS I'M TRACKING MY DAUGHTER WHO IS RIDING ACROSS AMERICA FROM CA TO VA ON HER HORSE.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO. JUST WANT TO GET BACK TO IT WORKING LIKE BEFORE. THANK YOU.
Submitted: 6 months ago.
Category: Email
Expert:  Kevin T replied 6 months ago.

Hi

What Web-Browser are you using?

Internet Explorer

Google Chrome

AOL?

Regards

Kris

Expert:  flopcat98 replied 6 months ago.

Try using a system restore if it worked recently

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type

rstrui.exe

hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.