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Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16867
Experience:  Email expert with over 5 years experience
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Someone is on my account

Customer Question

someone is on my account
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi Kevin,

Please explain your issue in more detail

Customer: replied 6 months ago.
when I go to sign on outlook it says someone else owns the account
Expert:  Josh replied 6 months ago.

What is your email address?

Expert:  Kevin T replied 6 months ago.

Hi,

Could I connect and have a look?

Expert:  Josh replied 6 months ago.

What is your email address?

Customer: replied 6 months ago.
Are you there? A short time ago you or the system said you had the answer and you would show it when i gave you the card. now you want another $31?? email is "*****@******.***
Expert:  Josh replied 6 months ago.

I am here -- Would you prefer that I connect to your computer and fix the issue or provide you with the steps to complete it yourself?

Customer: replied 6 months ago.
steps please
Expert:  Josh replied 6 months ago.

Try this:

Click here: http://www.outlook.com

Enter your email in the first box and your password ***** the second box and press Sign IN

Are you allowed to sign in now?

Expert:  Josh replied 6 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 6 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.