How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My Gmail sign in page won't allow my wife, Leanora, to sign

Customer Question

My Gmail sign in page won't allow my wife, Leanora, to sign in and check her gmail. each time she brings up the gmail page, my photo is there and she can't sign in. my account is***@******.*** Thanks, Scott ***
Submitted: 3 months ago.
Category: Email
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

You have a few special sign in/forgot passwords. One is a phone, but doesnt give number. Sent the request to the one you have

on filed for that acct. When you get it,

Check your phone

Pull down the notification bar and tap the sign-in notification. Tap Yes, then tap 91 on your phone to sign in.

If this is viewed later tonight, we will need to repeat the actions or find another way. Need more information/communication

between us to be sure. But, this was first glance at your issue.

Also, make sure you dont put passwords, personal info or phone number etc here unless we connect remotely.

I will wait for your reply.

Until then,

Franklin