I'm sorry about the issue. Have you tried anything at the live.com website (or hotmail.com website)?
Can you please confirm you have Windows XP, or Windows Vista, or Windows 7 or Windows 8 or Windows 10, etc.?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
For email account verification, do you have phone number ending with the two digits 77? And/or do you have a phone number ending with the two digits 61? If yes, what's the last four digits of that phone number? And is that phone number able to receive text messages?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,