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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My friend is on the phone with me. He has a new computer.

Customer Question

My friend is on the phone with me. He has a new computer. Somehow he messed up and cannot sign in because he doesn't have an msn email address. I suspect he created an msn account and did not record it. He did create a password ***** it's no use because he doesn't have an msn email account to match it up with. Can you help us?
Submitted: 3 months ago.
Category: Email
Expert:  ComputerHammer replied 3 months ago.

Hi, I'm Jamie.

Sorry to hear that you're having trouble with this but I'll do my best to help.

It should show the email associated with the account at the login page. Not necessarily an msn email.

Go to another computer and go here to retrieve it.

https://account.live.com/resetpassword.aspx

Customer: replied 3 months ago.
I'm on my computer. I went to to that website. It asks for a email address. I tried his comcast email. He doesn't remember the comcast password.
Expert:  ComputerHammer replied 3 months ago.

He has windows 10 correct?

Customer: replied 3 months ago.
That's right. 10
Expert:  ComputerHammer replied 3 months ago.

he doesn't have access to the email that's showing on the login screen?

Customer: replied 3 months ago.
It doesn't show an email address. just a blank box to enter the address.
Expert:  ComputerHammer replied 3 months ago.

On his computer it doesn't show an email address below the user name at his login screen?

Customer: replied 3 months ago.
Problem solved. We figured out a back door and got in. Please make sure you don't charge more than five bucks. Okay? Gracias. Adios.
Expert:  ComputerHammer replied 3 months ago.

Glad you got it fixed.