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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm not receiving my emails since august 3rd. people are

Customer Question

i'm not receiving my emails since august 3rd.
people are also not receiving my emails...
Submitted: 3 months ago.
Category: Email
Expert:  Tim replied 3 months ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 3 months ago.

Florette, can you please give me more details, who is your email provider?

Customer: replied 3 months ago.
gmail
Customer: replied 3 months ago.
is my email.
Customer: replied 3 months ago.
can you help me?
Expert:  Tim replied 3 months ago.

I'll do my best, ***** ***** are able to log into your gmail account right?

Customer: replied 3 months ago.
i'm able to log in
Expert:  Tim replied 3 months ago.

Ok, i'm going to send you a text message from my gmail account and see if it bounces back to me....if you get it please reply to it ok?

Customer: replied 3 months ago.
where are you sending me the message? to my email?
Customer: replied 3 months ago.
because i don't get anything in my inbox
Customer: replied 3 months ago.
i have to close my computer and drive somewhere be back in 20min… i'll look for our chat
Expert:  Tim replied 3 months ago.

I email you at

***@******.***
Expert:  Tim replied 3 months ago.

How do you go about checking your mail, do you use www.gmail.com or something like outlook or another program?

Customer: replied 3 months ago.
are you there?
Expert:  Tim replied 3 months ago.

Yes

Customer: replied 3 months ago.
how do i fix email situation?
Expert:  Tim replied 3 months ago.

did you check and see if you got my test email? Can you answer me how you check your email, do you use www.gmail.com via a web browser?

Customer: replied 3 months ago.
I did not get your email. I use www.gmail.com
Expert:  Tim replied 3 months ago.

Ok, please reply to it.

Customer: replied 3 months ago.
I didn't receive it so I can't reply to it
Expert:  Tim replied 3 months ago.

Sorry, i though you said you did, my mistake. I did not get a bounce back either.....odd. Can you check your spam?

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