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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't access it even tho I have answered all the

Customer Question

I can't access it even tho I have answered all the questions
JA: How long has this been going on?
Customer: Just this month
JA: What troubleshooting have you tried?
Customer: I tried to reset my password ***** that just took me to the questionar
JA: When did you last reset your username and password?
Customer: A few year now, I usually have the same password ***** everything, but it didn't work this time
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: It could be possible someone has hacked me and changed my passwork
Submitted: 6 months ago.
Category: Email
Expert:  GeekGal replied 6 months ago.

Hi there Stacy. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. What is your email address (just the part after the @sign)? How do you access your email? On a computer? On a phone? Through a web browser or through a program or APP?