My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Do you have a computer that was used to sign in to the email account?
okay, what is the gmail address?
okay, the last password ***** remember?
what is the last password ***** remember?
do you know the answer to the security question you added to your account
First dog's name?
do you still need help?
you can type your reply in the box below please>
I can help you access the gmail account with this info>
Please reply here>