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thomastech
thomastech, Software Tech
Category: Email
Satisfied Customers: 1856
Experience:  Expert in email clients or cloud servers
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I can't send gmail /or receive gmail messages. Believe it's

Customer Question

I can't send gmail /or receive gmail messages. Believe it's because may have exceeded number allowed because of malware problem. Understand we need to wait certain period to have restored. Can you confirm...or? Mavis strandlie
Submitted: 6 months ago.
Category: Email
Expert:  thomastech replied 6 months ago.

Hi! My name is ***** ***** I'm happy to help!

I'm sorry you're experiencing this problem. May I ask, are you accessing your gmail through the website, gmail.com, or do you use an email client with your gmail account, such as Outlook or Thunderbird?

Customer: replied 6 months ago.
Gmail.com
Expert:  thomastech replied 6 months ago.

Ok. Have you changed your gmail password ***** this began?

Customer: replied 6 months ago.
Expert:  thomastech replied 6 months ago.

If you try to send an email today, what message are you given?

Customer: replied 6 months ago.
something like "you have exceeded number.."
Customer: replied 6 months ago.
service should be restored in 24 hrs
Expert:  thomastech replied 6 months ago.

Can you please try to send a message now and see if you have the same error? If so, copy and paste the exact message here.

Expert:  thomastech replied 6 months ago.

Can you please try to send a message now and see if you have the same error? If so, copy and paste the exact message here.

Customer: replied 6 months ago.
Don't know how to cut & paste. But it says "daily user sending quota exceeded g2sm556852ith.8 - smtp"
Expert:  thomastech replied 6 months ago.

Ok, last question. Is your Google account personal, or administered through a company?

Customer: replied 6 months ago.
personal account
Expert:  thomastech replied 6 months ago.

Ok, yes unfortunately you will have to wait for a period of 24-48 hours before accessing email again, unfortunately. If it was was a company address there are ways around it, but free personal accounts are subject to the automated system. The good news is that if you have changed your password ***** male are should have further access to your account.

Customer: replied 6 months ago.
Just to confirm...it's not a company address. It's personal.
Customer: replied 6 months ago.
Thank you... Mavis Strandlie
Expert:  thomastech replied 6 months ago.

You are quite welcome!