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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I ttried to reset new password for my account but it doenst

Customer Question

Hello I ttried to reset new password ***** my account but it doenst werk
Submitted: 3 months ago.
Category: Email
Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Which email account password ***** you trying to reset?

Customer: replied 3 months ago.
Expert:  michelleclive replied 3 months ago.

okay and let me know the problem you are facing when you try to reset. Do you get any error?

If you want i can remote connect and fix it for you.

Customer: replied 3 months ago.
please I need ur help
Customer: replied 3 months ago.
Hello
Expert:  michelleclive replied 3 months ago.

Click on the link and reset your password.

Customer: replied 3 months ago.
They send me an email taht my information I submitted are not satisfied
Customer: replied 3 months ago.
I did that 3 times but it doesnt work
Customer: replied 3 months ago.
R u still with me
Expert:  michelleclive replied 3 months ago.

i am with you what is the error you get.

Customer: replied 3 months ago.
I will send u the email which they sent it to me
Expert:  michelleclive replied 3 months ago.

sure you can copy paste it here.

Customer: replied 3 months ago.
Ok
Customer: replied 3 months ago.
We recently received a request to recover your Microsoft account***@******.***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.Please submit a new account verification formAt this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.h
Expert:  michelleclive replied 3 months ago.

how many times did you try to reset the account i believe you have exceed the maximum tries and the server suspects hacking however it has blocked the account.

Customer: replied 3 months ago.
Many times
Expert:  michelleclive replied 3 months ago.

you will have to wait for minimum 24 hrs do not attempt a reset now if you do so it might block your account permanently. wait for a 24 hrs window the account will be auto reset and will allow you to make the changes.

Customer: replied 3 months ago.
now u cant do any thing and u took 25 dollars from my account
U didnt help me by any thing
Expert:  michelleclive replied 3 months ago.

if i try to make any changes it will lead to a permanent account block. The fact is you will have to wait for 24hrs before you try the reset again. I have not taken any money from you your money is in the deposit and it has not been released to me till the time this issue is satisfactorily closed.

Expert:  michelleclive replied 3 months ago.

solution to the problem is wait for 24 hrs before the server allows the reset.

Customer: replied 3 months ago.
please refund me my money I dont want to reset this problem any more
Expert:  michelleclive replied 3 months ago.

you have to contact billing for the refund.

Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you.

Let me know if you still need to reset the password ***** your "*****@******.***" account. If so, I can check for an alternative password ***** method.

Thanks,

IT Miro

Customer: replied 3 months ago.
How can i contact billing for the refund

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