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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I think my computer may have been corrupted by a virus! I

Customer Question

I think my computer may have been corrupted by a virus!
I received an email this morning from a relative but after reading and replying I realised this was not from who it said it was!
I have since had a problem logging into my Macquarie Bank Account and my portfolio.
I rang Macquarie Bank and they have put a watch on all accounts and stopped access for a few days until it has been cleared, they suggested I contact you so that you can do whatever is necessary to ensure that there is no virus or whatever!
My email is***@******.***
I have also deleted the original email and my response to it.
Macquarie Bank said you would do a check and then email me when complete and si I can then advise Macquarie that all is OK.
Thank you Marg Mitchell
Submitted: 3 months ago.
Category: Email
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to do a virus and malware check? Thanks

Customer: replied 3 months ago.
I wish to cancel this request as you are not an official Apple Care site and you cannot help me .
Please refund the fees immediately as you are not what you say you are.
I would like to speak to a Supervisor now - please have someone contact me immediately on +61###-##-####Australia
Margaret ********
Expert:  Kamil Anwar replied 3 months ago.

I will request this to be cancelled and ask the support to issue you refund. Thanks

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