Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Can you tell me if you get this error message on the phone or computer?
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
It is an issue with Windows Live mail.
Once you accept the secure remote support offer, please click the link
Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.
Colleen, Are you still there, I'm ready to help you with this step by step.
Please let me know when you're back to this page.