How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I'm trying to get into my email. I'm going around in circles

Customer Question

I'm trying to get into my email. I'm going around in circles I have a new number recently. My old number was(###) ###-####well I have a new number. It will except my email address but I don't remember my past word. I opened my email account a long time ago I don't remember the date. How can I be send a code if it is going to the wrong number? Please someone help.
Submitted: 3 months ago.
Category: Email
Expert:  Sandy replied 3 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Is this your Gmail account/yahoo or other.

May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 3 months ago.
This is for my Mobil phone
Customer: replied 3 months ago.
Sandy can you fix it for me I don't know what I'm doing?
Expert:  Sandy replied 3 months ago.

Do you have access to your microsoft windows based computer.

Customer: replied 3 months ago.
No
Expert:  Sandy replied 3 months ago.

Is it your gmail/yahoo or other account you're facing the issue with?

Customer: replied 3 months ago.
It's my email on Google
Expert:  Sandy replied 3 months ago.

Okay, I will help over the phone. Once you accept this offer. please enter your contact number under enter contact info

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I tried to take you up on the unclaimed offer but it did not take it. I don't know why.
Customer: replied 3 months ago.
Where is the help? You all took my 53 dollars did you not? Lear help me.
Customer: replied 3 months ago.
Please help me.
Customer: replied 3 months ago.
Where are you?
Expert:  Sandy replied 3 months ago.

Okay, once you accept the phone support offer here. I will call you immediately.

Customer: replied 3 months ago.
How do I apply the 14 dollars to my account? I've clicked accept offer.
Customer: replied 3 months ago.
I don't have the means to pay 14 dollars. Can you help other wise?
Expert:  Sandy replied 3 months ago.

I'm busy with other client. I will call you in some time. Thank you.

Customer: replied 3 months ago.
I'll be waiting this is very important. If you can not help me please let me know. I've been trying for four days. All I need is direction as to who I can contact to open up my email.
Expert:  Sandy replied 3 months ago.

I will call you in 10-15 minutes. Thank you.

Expert:  Sandy replied 3 months ago.

In this case, you need to fill out gmail recovery form:

Click the link:
https://www.google.com/accounts/recovery/verifyuser
Choose "I don't know my password".
Enter your email address and click Continue.
Under Enter the last password ***** remember, please choose "I don't know" and then click "Having trouble? Try a different way of resetting your password."
And then fill out all of the required details.
Under Contact information, please enter a valid working email address.
Once you fill out all of the required details, Gmail team will get back to you on your alternate working email address in 12-24 hours.

Expert:  Sandy replied 3 months ago.

I'm calling you now. Please pick up the phone. Thank you.

Expert:  Sandy replied 3 months ago.

Hi Mary, I provided you steps to fill out gmail recovery form.

If this does resolve the issue, please take a second to rate my service by choosing stars and click submit.

Else, Please reply back to me. I will help you further.

Thank you, ***** *****

Customer: replied 3 months ago.
It was of no use the email I thought my husband is no longer up. It is of no use. Nothing you are doing can help me. I see no results that can help me.
Expert:  Sandy replied 3 months ago.

Okay, I'm calling you now. Please pick up the phone. Thank you.

Expert:  Sandy replied 3 months ago.

okay, have you fill out gmail recovery form completely?

I'm ready to call you and help you further.

OR I can help you in the question and answer session. Please let me know. Thank you, ***** *****

Expert:  Sandy replied 3 months ago.

Please create an additional temporary gmail account once:

You can use it to get password ***** instructions for the lost account:

Click the link: https://accounts.google.com/signup

Fill up details and create a new gmail account that will be used as contact email address to recover your lost gmail account.

And then again follow the steps provided in the previous answer.

Keep me posted.

Thank you, ***** *****

Customer: replied 3 months ago.
You could not help me. I don't know what to say except you tried. It took too long for Sandy to respond. When he did we got nowhere. I did not feel I could take it any further it was a waste of time. I believe I deleted my account least ways I hope I did. Having email is something I don't want to ever have again.
Expert:  Sandy replied 3 months ago.

I can still help you recover your account. I have tried to call you many times, but you're not picking up your phone. I can still help you with this. Please allow me to work with you. Thank you.

Expert:  Sandy replied 3 months ago.

The only way to recover your lost gmail account is by filling out Gmail Recovery Form.

And provide them as much information as as you can. Before filling up this form, please create an additional email account with Gmail. Click the link: https://accounts.google.com/signup

You can fill up the form as given under:

Click the link:
https://www.google.com/accounts/recovery/verifyuser

Enter your email address, password, continue OR Choose "I don't know my password".
Enter your email address and click Continue.
Under Enter the last password ***** remember, please choose "I don't know".
And then fill out all of the required details.
Under Contact information, please enter a valid working email address.
Once you fill out all of the required details, Gmail team will get back to you on your alternate working email address in 12-24 hours.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated.

Related Email Questions