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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I purchased and downloaded Microsoft 16 this morning. It

Customer Question

Hello, I purchased and downloaded Microsoft 16 this morning. It will not open and a dialogue box is telling me that I must connect with Exchange at least once. How do I go about this?
Submitted: 9 months ago.
Category: Email
Expert:  technicalcat replied 9 months ago.

Hello Graham, and thank you for using this service.

Sorry you are having trouble with Office 2016. Are you trying to setup Outlook for your email account?

Customer: replied 9 months ago.
I previously had Outlook 2010 and downloaded the Outlook 2016 today
Customer: replied 9 months ago.
This is the dialogue box I am receiving: see attachment
Expert:  Sandy replied 9 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website