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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I am not receiving all of my emails. I had one resent to my

Customer Question

I am not receiving all of my emails. I had one resent to my wife's aol account. When she forwards it to me, my computer gives a notification noise, but nothing is in my inbox or junk/spam/trash. I have checked mail.aol and my godaddy email and they are not receiving the emails either. I have been online with aol 5 times and I don
JA: Have you contacted anyone about your account?
Customer: sorry/ don't think the are going to resolve the issue. Being that it is affecting aol and godaddy email, I am thinking it must be something other than just AOL.
JA: What troubleshooting have you tried?
Customer: Have checked all folders for the email. Checked my apple id and made sure my password ***** correct on all functions. Checked all the different settings on my mac, spam, what gets saved on the server, etc. Even uninstalled a version of clamXav.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I am receiving some, but not all emails. On some, I can not receive the ones sent directly to me, but if they reply to one I sent them, I will receive it.
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
are you charging me another 39.00?
Expert:  Kamil Anwar replied 8 months ago.

Yes, if i remote in.

Customer: replied 8 months ago.
what did I pay 30.00 for?
Expert:  Kamil Anwar replied 8 months ago.

If you want to continue with the chat, then that is covered in the amount you paid. Remote service is optional, and additional.

Customer: replied 8 months ago.
How do I stop right here and get a refund?
Expert:  Kamil Anwar replied 8 months ago.

I'll request the refund for you. OR you can email***@******.***

Customer: replied 8 months ago.
Thank you, ***** *****
Expert:  Kamil Anwar replied 8 months ago.

Welcome.

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