My name is ***** ***** welcome to JustAnswer. I will be assisting you and I will need a bit more information.
If I understand you well, the first problem is that you are unable to sign in into you facebook account and even the password ***** procedure is not working.
The second problem is with your hotmail account. Now, what seems to be the problem on your hotmail account side?
This is so that we can exchange info securely.
Open this link on your browser http://www.justanswer.com/remotedesktop/join.aspx?Session=f79386ee-98b4-4fb5-8792-59667b092e8a
Its $5 in addition to $21 on this request. The system did not allow me to put lesser.
If you are having difficulty connecting to Secure Remote Assistance we can still proceed here but we will not exchange your passwords for me to troubleshoot as messages can be seen by other people.
If you go her https://account.live.com/password/reset
What does the system say after the second step i.e. after entering your email or phone number?