My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
What is the Apple ID email that you use on the Apple TV?
Okay, thank you. Give me a moment to check on this for you please.
I have sent an email to your email address,v•••••@yahoo.com. Follow the directions in the email to reset your password. Then use that apple id and password ***** your Apple tv.
Hi Val, did that work for you?
okay, what is the error message that you get now?
I am sorry about the difficulty.
Does the***@******.*** show on the Apple TV screen as your apple id?