Hi Scott, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What version of Windows is running on your computer?
What exactly is the error message that she is getting when sending and receiving emails fail?Please let me know by replying to me here so that I can help you further.
Can I remotely access your computer (or hers) so that I can directly check and fix the problem while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess