Hi Thomas, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which online service or website do you have subscription issues with?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. There is no known technical downtime for that dating service as of this time so I believe the issue is with your web browser, not from the dating site servers.
Are you using a desktop or laptop computer to access your ourtime account?
If yes, can I remotely access your computer so that I can directly check and fix your issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I just sent you the formal offer for Secure Remote Assistance. Please accept it any time if you want a Secure Remote Assistance service. After accepting, I will send you the procedures to join me in the remote session.
Are you using a smartphone to access your ourtime account? Or are you using a desktop or a laptop computer?
Thank you for that information.
You mentioned that you are invited again to re-subscribe, it means that your login to your ourtime account expired therefore the system did not know if you are a subscribed member or not, thus giving you the re-subscription ads.
I believe this is an issue with your web browser.
I can remotely fix this for you if you want to avail of our Secure Remote Assistance.
I am very sorry for the issues. What I was saying was, the times that you are getting the ads regarding subscribing, it means that your session (means login session) expired. That is why the system did not detect that you are a subscriber since your login session expired, it is like you are a guest visitor of the site browsing for profiles. And this is a browser related issues. Have you tried access your account using a different web browser like Google Chrome, Safari, or Firefox?
Ok. What web browser are you regularly using when accessing ourtime?
No, Yahoo is a website or a search engine. Please describe to me the icon of the program or app that you open to access ourtime.
I understand what you just described. It is a typical issue with expired login sessions. As to why sessions expire, that is caused by web browser glitches and bloated temporary files. A cleanup for your browser is needed to fix this so you need to tell em what browser you are using. Or we can do remote access to fix this while you watch.