Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the operating system on the computer, Windows or Mac and let me know the version.
when was it working fine and since when did the problem started?
For windows 7
click the windows menu button select search
type in system restore and hit enter.
Now the system restore dialog box will open.
click the round circle like radio button which says choose a different restore point and then hit the next button
on the next screen or box you will see a check box at the bottom says show more restore point.
Click on it to put a check mark on it you will get many old dates
click on one of the old date and hit next and now hit finish.
The computer will restart on its own while it restart please do not interrupt it will take around 10 mins to get you back to working windows without any problem.
yes you can get the same email all you need to do is configure your email with thunderbird.
If you want i can remote connect and do it for you.
I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.
Simple uninstall will not remove all the components from the computer it must be completely removed from the windows registry and there must be no left over files left.
Let me know the next availability i will walk you through.
Uninstall Thunderbird using Revouninstaller its a free tool and you can use it to remove Thunderbird completely from the computer and restart the computer after the removal.