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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I got a message on my phone that gmail account has stopped,

Customer Question

I got a message on my phone that gmail account has stopped, I cant sign in and dont know why
Submitted: 5 months ago.
Category: Email
Expert:  Byron replied 5 months ago.

Hi Rita. My name is***** you able to access your gmail on a computer?

Customer: replied 5 months ago.
No
Expert:  Byron replied 5 months ago.

Thank you. Can you give me more detail on the message you are receiving?

Does it mention insecure apps?

Customer: replied 5 months ago.
My Facebook account was hacked last week
Expert:  Byron replied 5 months ago.

I need to know the message you receive when you try to access your gmail.

If it's not saying your password ***** ***** it must be telling you something else.

Customer: replied 5 months ago.
IT just says gmail stopped
Customer: replied 5 months ago.
just cancel my free trial !!!! this is crazy !!
Expert:  Byron replied 5 months ago.

Sorry for the delay. What browser are you using on the computer?

Internet Explorer, Firefox, Chrome etc.

Expert:  Byron replied 5 months ago.

If your phone is Android and getting an error with your Google Play Store [Gmail] app and/or Services, please follow the steps below. If necessary use the Uninstall updates button to re-update the latest version.

Step 2 - Clear Play Store data and cache:

  • Go to Settings > Apps or Application Manager (this may differ depending on your device).

  • Scroll to All apps and then scroll down to “Google Play Store” app.

  • Open the app details and tap on the “Force stop” button.

  • Then, tap on the “Clear data” button.

Step 3 - Clear Google Play Services cache:

  • Go to Settings > Apps or Application Manager (this may differ depending on your device)

  • Scroll to All apps and then scroll down to “Google Play Services” app.

  • Open the app details and tap on the “Force stop” button.

  • Then, tap on the “Clear cache” button.