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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I can receive and delete email from my Citrix app but not

Customer Question

I can receive and delete email from my Citrix app but not send an email. Help!
Submitted: 3 months ago.
Category: Email
Expert:  Jason Fenoglio replied 3 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Customer: replied 3 months ago.
Great
Expert:  Jason Fenoglio replied 3 months ago.

Are you using Outlook on Citrix?

Customer: replied 3 months ago.
Expert:  Jason Fenoglio replied 3 months ago.

Do you get an error when you send through Outlook?

Customer: replied 3 months ago.
It states restart Citrix, tried that. Not working.
Expert:  Jason Fenoglio replied 3 months ago.

Your session may be hung on the Citrix application server. Do you know who hosts your Citrix sever that you connect to?

Customer: replied 3 months ago.
No it's not working at all. I will connect with my Company IT
Customer: replied 3 months ago.
AT&T.
Expert:  Jason Fenoglio replied 3 months ago.

That's the best bet. They control the sessions and your profile.

Customer: replied 3 months ago.
This is my personal iPad. They do it control it.
Expert:  Jason Fenoglio replied 3 months ago.
They don't control your iPad but when you connect through Citrix, the application is running on their servers.
Customer: replied 3 months ago.
Ok. Thank you.
Expert:  Jason Fenoglio replied 3 months ago.
You're welcome. If you can, please make sure to rate my service with the stars on the page. Thanks, Jason

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