Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Are you opening this outlook email using web browser,if so which one (Internet explorer, Mozilla Firefox, Chrome ,Edge)?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Note: - Please reply using the box below.
OK which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
You mean outlook 2010.Is diacom.com your business email ?
Thank you for all the details.
May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=dd75cdc3-6994-4605-a0be-8e5bc2a80731 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.