Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Could you please answer the following:What is your email service provider? gmail/yahoo/hotmail or other.
What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other
I'm following up with you to see how everything is going.Do you still need help with this?
You can reply back to me at the box given below.
Thank you, ***** *****