You will need to do the cancellation online. Just follow the steps below to cancel the recurring subscription.
Log into your Parent Dashboard here: http://www.animaljam.com/parents
Select the username of the player account with the recurring membership you would like to cancel.
Under the Membership tab, click the Change link found beneath the text that reads Auto-Renew: On.
A pop-up warning will appear, stating the date the membership will expire if Auto Renew is turned off.
To confirm cancellation of recurring membership, click the Yes button.
If you have trouble doing it that when then do the following:
Go to the following page: https://sbiaj.zendesk.com/hc/en-us/requests/new
Once there create a request to close the account. You will need to use the email address you signed up with so make sure you do that. After you submit your ticket you should hear back within 24 hours.
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