How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris L. Your Own Question

Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4858
Experience:  Certified Email Expert with over 10 years experience.
51029781
Type Your Email Question Here...
Chris L. is online now
A new question is answered every 9 seconds

I need to cancel contract. My granddaughter no longer uses

Customer Question

I need to cancel contract. My granddaughter no longer uses animal jam
Submitted: 3 months ago.
Category: Email
Expert:  Chris L. replied 3 months ago.

Hello,

You will need to do the cancellation online. Just follow the steps below to cancel the recurring subscription.

Log into your Parent Dashboard here: http://www.animaljam.com/parents

Select the username of the player account with the recurring membership you would like to cancel.

Under the Membership tab, click the Change link found beneath the text that reads Auto-Renew: On.

A pop-up warning will appear, stating the date the membership will expire if Auto Renew is turned off.

To confirm cancellation of recurring membership, click the Yes button.

If you have trouble doing it that when then do the following:

Go to the following page: https://sbiaj.zendesk.com/hc/en-us/requests/new

Once there create a request to close the account. You will need to use the email address you signed up with so make sure you do that. After you submit your ticket you should hear back within 24 hours.

Please take a moment at this time to click on the stars above, 3 or more stars to acknowledge you have received my answer and consulted with me. You can reply back at any time if you need more help.

Thank you,

Chris

Related Email Questions