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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I lost my password to log into my laptop

Customer Question

i lost my password ***** log into my laptop
Submitted: 4 months ago.
Category: Email
Expert:  Mr.Med replied 4 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 4 months ago.

I'm sorry about the issue, what is the version of your windows operating system please? (windows 7, 8 or 10)

Customer: replied 4 months ago.
windows 10
Customer: replied 4 months ago.
can you do it without connecting to my laptop
Expert:  Mr.Med replied 4 months ago.

unfortunately i cannot, Please What is the model/brand of your computer, it is a laptop or a desktop ?

also are you using an online account the one that uses your email address as user name for login or are you using a offline local user account which has a simple user name like John,Anthony ?

Customer: replied 4 months ago.
a brand new laptop. toshiba brand
Expert:  Mr.Med replied 4 months ago.

If you are using an online account, try to Use the Password ***** Tool for Microsoft Live Accounts https://account.live.com/ResetPassword.aspx There you’ll find three choices, click “I Forgot My Password” selection then next and follow the onscreen instructions.

For a offline local account, Please go to this website : http://www.hirensbootcd.org/download/ scroll down and download the file name Hirens.BootCD.15.2.zip (Make sure you unzip this file) then burn this file into a blank DVD, to do this, you can use imgburn software, insert the Disk then follow the step by step instructions in this tutorial video :

https://www.youtube.com/watch?v=HoYv1H6-E98

Let me know the results.

Thank you

Customer: replied 4 months ago.
thanks
Expert:  Mr.Med replied 4 months ago.

You are welcome.

Expert:  Mr.Med replied 4 months ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 3 months ago.

If you need further assistance please reply back to me and i will gladly continue to help

Expert:  Mr.Med replied 3 months ago.

do you still need help please?