Whos is your email prvoder?
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Did you still need help with your account? If so, what type of account is it that you need help with?
Please respond so we can either work through this issue together, or so that we can close this issue if you no longer need help. Thank you,