What is the bank you are with at the moment?
Thanks for contacting JustAnswer!
I'd be glad to help.
It looks like this is the website they were sending you to:
(The link was broken when you sent it to me)
Can you please click that above link, and tell me if that resolves your issue?
If it doesn't, then I'd like to do a three-way conference call between us and the MasterCard customer service; I think I can help facilitate getting you what you need.
I'm based here in the United States (one of the places where JustAnswer has an office), but I can call you for free, if you give me your phone# ***** in Australia.
Thanks, ***** ***** let me know!
- Seth, JA Tech Expert