Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Here at justanswer we provide tech support , among many other fields of support. We dont manufacturer printers though.
I could help you try and fix or repair the current printer, or I could help you locate the proper steps to return the printer for a warranty repai. But this is paid help.
Did you want to proceed with paid help, or were you seeking free help elsewhere?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again, I see you viewed my last reply but never responded. Did you still need help with this issue?
Please respond when you can so we can mark this issue as resolved or continue working on the problem.