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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been trying for 3 days now to get some help in

Customer Question

i have been trying for 3 days now to get some help in retrieving my account. it was hacked. and the rescue email was changed Maybeyobaby is the user name. and you folks are impossible to deal with so far
Submitted: 4 months ago.
Category: Email
Expert:  cvd4311 replied 4 months ago.

We are not affiliated with the email accounts but we do help people that need to know how to deal with something.

Can you let me know what email account you are inquiring about? Please click on reply when you are ready in this chat.

Customer: replied 4 months ago.
i am trying to retrieve my account Maybeyobaby(username) on POF i was hacked. I tried to get password ***** system on site to no avail i get no link to retrieve pW I just want to retrieve my account
Customer: replied 4 months ago.
my POF account
Customer: replied 4 months ago.
why am i talking with an email tech i need access to my POF account
Customer: replied 4 months ago.
my email is [email protected]
Customer: replied 4 months ago.
hello???
Customer: replied 4 months ago.
please acknowledge that you are even there i see no "Reply" button
Expert:  cvd4311 replied 4 months ago.

I am here. I had to make a run right quick.

Expert:  cvd4311 replied 4 months ago.

Did you by change go to the recovery page for gmail?

Expert:  cvd4311 replied 4 months ago.

https://accounts.google.com/signin/recovery

Expert:  cvd4311 replied 4 months ago.

Wait are you talking about your POF was hacked or your gmail was hacked?

Expert:  cvd4311 replied 4 months ago.

I am assuming you have emailed POF at this email***@******.***

Expert:  cvd4311 replied 4 months ago.

One other question? Have you went here to change password ***** reset:http://www.pof.com/HelpCenter/helpCenter_retrieveLogin.aspx

Once you get to that page click on

If you forgot your password:

Click here to reset your password.

If you no longer have access to the email account that is associated with POF then go to the bottom where you see this:

If you no longer have access to the email address you used to sign up to POF:

You will not be able to retrieve your login information. If this is the case, please click here to contact us and we will help you sign up again.

Expert:  cvd4311 replied 3 months ago.

Good morning do you still need help? Did you try instructions above?