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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have not been able to send or receive any gmail for

Customer Question

hi i have not been able to send or receive any gmail for several weeks.
I was overseas and i tried to acces my gmail account and i was denied since returning from usa on 18 july i have tried many many times no luck.
i went to a telstra shop this morning and they spent 40 mins trying to get it to work and said it is ot a problem with my tablet so it must be a gmail problem.
the telstra guy told me to ring 1800 726 151 and each time i ring it ass me for a pin number which i have not got or have no idea what they want me to type in.
can you PLEASE, PLEASE help me to get into my gmail account which is***@******.***
thank you jennifer beer
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What's the model of your tablet?

Do you also have a Windows or Mac computer?

What happens when you go to the gmail.com website and sign in your gmail email address there? Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you only have a tablet or have a computer as well? If you do have a computer, does GMail work there?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello!

Let me know if you were able to receive my messages.

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