Need Help With Email? Ask Your Email Questions Online
Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. It looks like you need to setup the account in Outlook. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 29 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****
Are you still with me? I sent the remote link 25 minutes ago, but you haven't ran it,yet.
I was offering the remote at no cost. I have been waiting for over 1/2 hour for you to join.
Yes, we can continue tomorrow. When you are ready to fix this problem, please come back to this page and let me know. Do not create a new question or new account. Just come back to this page. Thank you.
Did you run the remote?
Don't use the Phone. Use a computer. Is the problem related to the phone?