Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you access the AOL Mail using a web browser, or you use AOL Desktop or another e-mail program?I am awaiting your reply.Thanks,IT Miro
OK. Does the problem with missing e-mails happen only on iPad, or it is there as well when using another device, such as a computer?
May I know if you only have iPad, or have a computer as well?
I can see your question description, so you don't need to repeat it; however, I asked you if you only used iPad to access the e-mails, or had a computer as well?
Let's see if the problem is with the AOL e-mail account or iPad Mail.
Please open a web browser (Safari) on your iPad and go to this address:
There sign into your AOL account and check if you can see all e-mails.
Let me know the results.
I understand; however, I am trying to determine where the problem might be - with the AOL e-mail account itself or with the mail app you are using.
AOL e-mail account can be accessed in several different ways:
- using a web browser by going to the AOL Mail web page
- using the iPad's built-in e-mail app (Mail)
- using an AOL e-mail app
- using another e-mail app as Microsoft Outlook
So, how do you access your AOL e-mail account?
It's OK - you most likely use the one that comes with the iPad.
Unfortunately, remote access only works for computers, not iPads.
It is possible that the e-mails are coming to your AOL e-mail account, but the iPad Mail app is not displaying them for some reason. For testing purposes, please install the AOL Mail app from the iTunes store and then check if you can see more e-mails than you see using the iPad Mail app.
The app is free and is called: AOL: Mail, News, Weather & Video
Please install it and check if it. You can also send a test e-mail to yourself and see if you can receive it.
Sure, take your time.
OK. Do when the problem with missing e-mails first started to happen?
Please send a test e-mail to yourself, either using the AOL Mail app or the iPad Mail app. Let me know if you can receive it.
I see. Do you know if the sender ever receives an automated reply saying your e-mail address is unavailable, or something like that?
In that case, I suggest checking if there are any blocked e-mail addresses or any e-mail filters enabled that could delete or move the e-mails to somewhere else.
To check that, you need to use a web browser. So, start Safari and go to http://mail.aol.com/
Sign into your AOL e-mail account. Tap on the Options drop-down menu located in the upper right corner of the page and then select Mail Settings. You should see several tabs on the left. Select the Spam Settings tab and review the settings there. Make sure that known e-mail addresses are not blocked. Next, select the Filters and Alters tab and check if there are any active e-mail filters.
If you cannot do that while using iPad (you may be seeing a mobile AOL Mail web page with less options), then you will need to do it using a computer.
Sure, no problem. There is also a way to disable the spam filter (under Spam Settings), so you could try with that as well, as it could be that the built-in AOL spam filters automatically deletes some of your e-mails that are not spam.
You can contact me when you are available again by visiting this web page. If you are receiving e-mails from JustAnswer (me), you can tap on one of those e-mails and tap on the "View Reply" button and it will take you to this chat page.
No, you don't need to pay again when you come back later.
Hello again!Let me know if you had a chance to check your e-mail account settings as I suggested, and if you found something unusual there?Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.