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Hi Margaret my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do not try to login to the account with more number of time or else it will lock the account permanently.
If you have exceeded the maximum tries of forgot password ***** then you must wait for a 24 hrs window and then try or let us know i can remote access and get the password *****
Quite possible the someone else is trying to login multiple times with unsuccessful attempts to your account.
not a problem have a good day.