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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 461
Experience:  Product Developer at Computer Science Corporation
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I play cascade a lot over the weekend I tried too purchase

Customer Question

I play cascade a lot over the weekend I tried too purchase gold and Google play kept coming up with purchase complete Google error on gold on gold money did not come out of my account tried three times $9.99 for 1200plus gold then later tried tried for 24.99 twice for 3400 plus gold . Between yesterday and today $79.95 has come out of my checking account and I would like it replaced . I have a problem staying connect to Google play on my tablet the purchases were made from my tablet which is not the same # as my phone
Submitted: 8 months ago.
Category: Email
Expert:  Bhavik Joshi replied 8 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 8 months ago.

When did you do these transaction ?

Expert:  Bhavik Joshi replied 8 months ago.

Below is the google's policy :-

Within 2 hours of purchase

For apps and games:

  1. Open the Google Play Store app .
  2. Tap menu AccountOrder history.
  3. Find the app or game you'd like to return.
  4. Touch Refund to complete your refund and uninstall the app.

Note: you can only return an app or game for a refund once. If you buy it again you will not be able to get a refund.

For in-app items (including subscriptions)

Within 48 hours of purchase

Submit a refund request online. You’ll usually get a decision within 15 minutes, but it can take up to two business days.

If 48 hours has been passed then we will have to contact developers of app to get the refund.

Expert:  Bhavik Joshi replied 8 months ago.

Sooner we do it. Better results we will get.

Expert:  Bhavik Joshi replied 8 months ago.

Hi, Please provide your rating to me if you think, I did my best to help you in it.

If you have any follow up questions, Please let me know.

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