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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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How do I recover permanatly deleted e-mails from my account

Customer Question

how do I recover permanatly deleted e-mails from my account
Submitted: 8 months ago.
Category: Email
Expert:  Jason Fenoglio replied 8 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 8 months ago.

What is the e-mail address that you are needing the restore from?

Customer: replied 8 months ago.
I do not need to restore the e-mail I need to restore permanantly deletede-mail from that account it is***@******.***
Customer: replied 8 months ago.
can it be done, yes or no
Expert:  Jason Fenoglio replied 8 months ago.

Unfortunately no. Once they've been in the trash bin for 24 hours or permanently deleted from the trash, AOL cannot restore them. Yahoo is the only service that I know that can do this.

Customer: replied 8 months ago.
ty, will there just be the one time charge of $5.00
Customer: replied 8 months ago.
please answer
Expert:  Jason Fenoglio replied 8 months ago.

The ticket is set for $42. The $5 is for the deposit. I can have customer service close the ticket if you want a refund.

Customer: replied 8 months ago.
I sure do
Expert:  Jason Fenoglio replied 8 months ago.

Sent the request to customer service. They should close this shortly.

Customer: replied 8 months ago.
your information was miss leading it may me to belive a one time charge for one question
Customer: replied 8 months ago.
if it is charged to my credit card I will dispute this

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