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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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How do I recover permanatly deleted e-mails from my account

Customer Question

how do I recover permanatly deleted e-mails from my account
Submitted: 10 months ago.
Category: Email
Expert:  Jason Fenoglio replied 10 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 10 months ago.

What is the e-mail address that you are needing the restore from?

Customer: replied 10 months ago.
I do not need to restore the e-mail I need to restore permanantly deletede-mail from that account it is***@******.***
Customer: replied 10 months ago.
can it be done, yes or no
Expert:  Jason Fenoglio replied 10 months ago.

Unfortunately no. Once they've been in the trash bin for 24 hours or permanently deleted from the trash, AOL cannot restore them. Yahoo is the only service that I know that can do this.

Customer: replied 10 months ago.
ty, will there just be the one time charge of $5.00
Customer: replied 10 months ago.
please answer
Expert:  Jason Fenoglio replied 10 months ago.

The ticket is set for $42. The $5 is for the deposit. I can have customer service close the ticket if you want a refund.

Customer: replied 10 months ago.
I sure do
Expert:  Jason Fenoglio replied 10 months ago.

Sent the request to customer service. They should close this shortly.

Customer: replied 10 months ago.
your information was miss leading it may me to belive a one time charge for one question
Customer: replied 10 months ago.
if it is charged to my credit card I will dispute this