My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Is there an email address on the lock screen of your windows 10 computer?
okay, what is that email address please?
okay, thank you. I just sent a code to***@******.***. Check your email for a message from the Microsoft account team, then reply with the code here.
did you get the code?
do you still need help with this?
The secure connect is only an additional option. Did you get the code that I sent to the email?
I can get you the password ***** your computer with that code.
Can you access the***@******.*** email inbox?
it will be 7 digits.
okay, unfortunately that email is the only one on the account. We will need access to that email for the code to reset the Windows computer password.
okay, thank you.