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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I have a new Windows 10 OS and I could not login. I don't

Customer Question

I have a new Windows 10 OS and I could not login. I don't recall setting a password (I have not done so for previous OS's).
Submitted: 9 months ago.
Category: Email
Expert:  Randy Computer Tech replied 9 months ago.

Hi Diane,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Is there an email address on the lock screen of your windows 10 computer?

Customer: replied 9 months ago.
Expert:  Randy Computer Tech replied 9 months ago.

okay, what is that email address please?

Customer: replied 9 months ago.
Expert:  Randy Computer Tech replied 9 months ago.

okay, thank you. I just sent a code to***@******.***. Check your email for a message from the Microsoft account team, then reply with the code here.

Expert:  Randy Computer Tech replied 9 months ago.

did you get the code?

Expert:  Randy Computer Tech replied 9 months ago.

do you still need help with this?

Customer: replied 9 months ago.
No, Securely connect will not work since the problem is inability to login. This interaction has failed.
Expert:  Randy Computer Tech replied 9 months ago.

The secure connect is only an additional option. Did you get the code that I sent to the email?

Customer: replied 9 months ago.
no
Expert:  Randy Computer Tech replied 9 months ago.

I can get you the password ***** your computer with that code.

Can you access the***@******.*** email inbox?

Customer: replied 9 months ago.
This may be the code 2824
Expert:  Randy Computer Tech replied 9 months ago.

it will be 7 digits.

Customer: replied 9 months ago.
I cannot access the***@******.*** from her computer. I only keep getting emails from you sent to her account***@******.*** none of which included the code.
Expert:  Randy Computer Tech replied 9 months ago.

okay, unfortunately that email is the only one on the account. We will need access to that email for the code to reset the Windows computer password.

Expert:  Randy Computer Tech replied 9 months ago.

do you still need help with this?

Customer: replied 9 months ago.
No
Expert:  Randy Computer Tech replied 9 months ago.

okay, thank you.

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