Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
Which e-mail program are you using? Would you like to do a remote assist to get this working?
Which e-mail client are you using?
You told me that you did not want to do the remote assist so we can still work through the problem in the chat window. Just ignore any requests for remote assist if you are getting them. What is the e-mail client that you are running?
Were you ever able to get this to work? Please let us know!