Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know what email service are you using?
Are you using Telstra service.
Do you know your email address or you have just forgot the password ***** you know your email address.