Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Who's your email provider, e.g. Gmail, Hotmail, etc.?
May I connect remotely with you to troubleshoot the issue now?
Please reply back using the box below; thank you.
Please ignore any remote assistance offer if it shows up on this page; our remote session will come at NO extra charge, and will allow me to connect directly to your screen and assist you with the email issue.
Could you let me know if you are having this email issue with your Windows or Mac computer, or on any other device? Please reply back to me below; thank you.