Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your e-mail address here so that I can check your account.Thanks,IT Miro
OK, no problem. We can proceed without a secure remote assistance. Hold on while I check your e-mail account.
Sorry for the delay. Please tell me when was the last time you were able to successfully open your e-mail account?
OK. I am trying to find the correct RoadRunner password ***** page so that you can have the password *****
For some reason, your e-mail address is not recognized when trying to reset the password. Please check it on your computer to see if it will work for you.
Go to this address:
and follow the instructions.
OK, please type here your master user name. If you don't remember it, please type here your 10-digit phone number. I will then look for it.
OK, checking now...
This is strange. Whatever I try, I receive errors.
See this page:
It should return your master user name when you enter a 10-digit phone number; however, I only get a message to contact the RoadRunner support.
I am starting to believe that your e-mail account has been suspended or temporary locked. For that reason, you should check with the RoadRunner support directly to see what exactly happened.
May I know if you have contacted the RoadRunner support regarding your account? If so, what did they say?
Hello!Let me know if you were able to receive my messages.