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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cant use my gmail password. they keep asking me to to

Customer Question

I cant use my gmail password. they keep asking me to to account.live.com for help to solve the problem
Please guide me thanks
Submitted: 4 months ago.
Category: Email
Expert:  Barun replied 4 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

You are being prompted for your Microsoft account password, which is different from your Gmail password (even though they both use the same email address.)

Now, I'm unable to look up any Microsoft account for the email address you provided; could you let me know if you typed it in correctly?

Please reply back to me below; thank you.

Expert:  Barun replied 4 months ago.

PS: Please do NOT accept any remote assistance offer if it shows up on this page at any time; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.

Expert:  Barun replied 4 months ago.

Once you reply back to me with the correct email address shown on your Windows logon screen, I'll look up your account and reset the password ***** you accordingly. Do keep me posted.

Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Barun replied 4 months ago.

Could you let me know if [email protected] is the exact email address that shows up at the Windows logon screen?

Please reply back using the box below; thank you.