There has to be a brand? A name on the box. I put a link below for an example:
I have the android, Huawei one. That is a name on it. I know what you are trying to do.
Mine was a pain, but once i got used to it, I adore this thing! So, we will get you thought this,
and find the right app you need on your phone to run your watch. It will just take getting the right
info for you. Once we do that, it will be easier.
I cannot connect remotely to a watch or an iphone. That will not help us. If someone picks that up, (i am not)
they will finish your question for you.
Can you look at the link i sent you? It will show you what i mean by the name so we can get started.
do NOT ACCEPT the automated remote support. It isnt for us at this time to help you.