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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I access my e-mail account with multiple devices. When I

Customer Question

I access my e-mail account with multiple devices. When I access an e-mail with one device I can not later access that same e-mail form my inbox. It is gone. I would like e-mails to persist in the inbox so they can be access by multiple devices. How can that happen? Hart DeGrafft
Submitted: 8 months ago.
Category: Email
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

Not all email services provider provides the multiple login in different devices as the system server detects that the email is being hacked if logged in to different devices.

Gmail provides multiple login service.

Customer: replied 8 months ago.
Fastmail.com
Expert:  michelleclive replied 8 months ago.

let me check if Fastmail.com provides multiple login facility.

Customer: replied 8 months ago.
What next
Expert:  michelleclive replied 8 months ago.

I am working on it please stand by.

Expert:  michelleclive replied 8 months ago.

i can remote connect and check in your email settings if single login is allowed in multiple devices.

Expert:  michelleclive replied 8 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

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