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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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I can't add multiple gmail on my htc one m9

Customer Question

i can't add multiple gmail on my htc one m9
Submitted: 4 months ago.
Category: Email
Expert:  Josh replied 4 months ago.

Hi Teresa,

What happens when you try to add another Gmail account to your phone? Are you referring to having two Gmail email accounts on your phone to receive emails?

Customer: replied 4 months ago.
I actually have 3 Gmail email accounts. One I'm current using and I wanted to add the other two. But every time I tried it keeps telling me to confirm the password ***** I entered it and yes I triple checked it that it is the correct password. And when I do it manually it tells me: "Couldn't open connection to server".
Expert:  Josh replied 4 months ago.

Do you have 2-step verification enabled on the other two accounts that are giving you an issue?

Customer: replied 4 months ago.
Nope. Is that the issue?
Expert:  Josh replied 4 months ago.

Try signing into one of the other email accounts on your computer right now. Are you able to sign into it on your computer?

Customer: replied 4 months ago.
I am. No issues on the computer only the phone.
Expert:  Josh replied 4 months ago.

Are you using the stock email app?

Customer: replied 4 months ago.
I tried adding the account from my existing gmail account that i'm currently using on the phone. I also tried doing it from the phone setting with gmail.
Expert:  Josh replied 4 months ago.

Let's try an isolate one of the accounts that isn't working.

On that account (you can pick which one), click here: https://accounts.google.com/b/0/displayunlockcaptcha

Click on Continue to allow access to your Google account

Now try adding that account to your phone. If that does not work, on the same email address:

Go here: https://www.google.com/settings/u/0/security/lesssecureapps

Select Turn On

Now try adding the email account.

Customer: replied 4 months ago.
Not working with both
Expert:  Josh replied 4 months ago.

Go to system>apps>email and force Stop and Clear Data.

Restart your phone and try to add again

Customer: replied 4 months ago.
Still the same :(
Expert:  Josh replied 4 months ago.

Try downloading the app called K9 mail

Open K9 and see if the Gmail accounts can be added there

Customer: replied 4 months ago.
is that safe? I'd rather not download anything if I can help it.
Expert:  Josh replied 4 months ago.

Yes, it is a 100% safe app. I would never advise my customers to download something that was not safe. K9 mail is a very popular app.

Please download and try adding it there. I would like to see if it adds within that app.

Customer: replied 4 months ago.
Ok I downloaded it and set up the email and it's saying: set up could not finish.username or password ***** ***** Which is not possible because I am able to get into this email with the exact password ***** the computer.
Expert:  Josh replied 4 months ago.
Try changing the password ***** something simple such as Justanswer1
Expert:  Josh replied 4 months ago.
Then try using the new password ***** your phone
Customer: replied 4 months ago.
Still the same..... wrong password. seems like it's not recognizing the password..
Customer: replied 4 months ago.
It's getting late here in my end. Is it possible we give this a rest for now and continue sometime tomorrow? I am not sure how things work with you guys..
Expert:  Josh replied 4 months ago.

Yes, you can reply back here at any time and I will be alerted. Please reply back tomorrow when you are free again.

Customer: replied 4 months ago.
Hi Josh sorry it took me so long to get back to you...... I know we didn't resolve the issue but I tried doing the steps hoping the many times I turned my phone off and on would somehow fix the problem but I was wrong.
.
Expert:  Josh replied 4 months ago.

Hi Teresa,

It is nice to hear back from you. Do you still have the same issue?

Customer: replied 4 months ago.
Yup still the same issue. And everything we've tried still not working either.
Expert:  Josh replied 4 months ago.

Thank you for confirming. Since the issue continues through K9 with the exact same error message then it has to be either the username or password ***** is being entered incorrectly.

Are you typing the full email address or just the part before @gmail.com? Try both ways.