Hi, and thank you for asking your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, do you get a "Password *****" message when trying to log in to your Gmail account now?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me below; thank you.
Please disregard any remote assistance offer if it shows up on this page; it's sent out automatically by our site, and not by me. Our remote session will come at NO extra charge; could you let me know if you are using a Windows or Mac computer now?
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
Oh, all right. In that case, I'll close out this question and request a refund for you now. Thank you.