How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31233
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

My gmail address is. I have forgotten my password and need

Customer Question

My gmail address is***@******.***. I have forgotten my password ***** need it for my new smartphone to access my gmail.
My name is*****
My home number is(###) ###-####
I have had this gmail since March 16, 2012.
Can you pull up mu password ***** email this info back to me.
Thank you so much
Sundowner Business Forms & Printing
Deborah Craft
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome Deborah

We cannot do this for security and privacy reasons. Please understand if the email could be brought up and emails to someone there would be no point to having a password ***** secure the account.

What you need to do is reset the password.

To do this, please use my link below on your computer

https://www.google.com/accounts/recovery/

Follow the process to reset your password ***** once done you can use this new password ***** your phone

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know please the results