Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Ive sent the offer for remote support. Once that has been clicked and accepted I can send the connection steps so we can start the connection.
Otherwise, if you wanted written support only, please let me know and we will proceed with written support instead.
All right.. Are you using an email program on your windows 8 computer, such as outlook 2010, Thunderbird, or windows mail?
if so, what email program are you using to access that email account?
Or, do you just use your browser.. ( If so, what browser )
So you access t he roadrunner account through the windows mail app.
\ And also through your browser? Please try to be a bit more detailed in your responses, as thats the only way written support can work.
Fair enough.. Id be willing to reduce the fee for remote support, as it would probably be easier for both of us if I connected and fixed this issue for you.
Understood, when you are ready to continue.. let me know.